When processing with your order, we consider these factors when calculating the Estimated Delivery Date:
- Order Processing:
After your payment is authorized and verified, we will start processing your order immediately and this process often takes 3-5 business days.
Processing time for personalized items may take longer, from 5 to 10 business days, so please be patient with us.
- Transit Time:
The amount of time it takes your order to leave our warehouse and arrive at the local delivery carrier. It is estimated to take from 10 - 15 business days depending on your location.
*Please note that these are estimated delivery times only.
3. HOW MUCH IS THE SHIPPING CHARGE?
Shipping charges are estimated due to your location and the order’s weight. The minimum shipping fee will be US$3.99
If you order with value over US$79, your order will be FREE SHIPPING.
Please ensure all delivery information is correct. If there is incorrect or missing information, we may be required to contact you for an update on the delivery information, which can cause delays in delivering your order. Delays may also occur as a result of customs clearance.
Please fill in your address in all details, otherwise, the package we mail to you will be returned to us.
DO YOU TAKE RETURNS AND EXCHANGES?
We Sure Do! Please read our returns policy below!
*** ALL RETURNS MUST BE APPROVED BY OUR SUPPORT TEAM PRIOR TO BEING SENT. FOLLOW THE LINK ABOVE TO HAVE YOUR RETURN REQUEST REVIEWED ***
If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Out of the time, we will not be able to cancel/changing your order any more.
Requests for returns or exchanges must be made within 7 days of receiving your order. Personalized items cannot be exchanged as we cannot stock them.
If you need to return or exchange your order, please read the following instructions carefully:
REASONS WHY YOU WANT TO RETURN OR EXCHANGE YOUR ORDER?
1. NOT HAPPY WITH YOUR ORDER
If you are not happy with your purchase, please contact us viasupport@vsmee.com. Our customer service team will review your request and send out further instructions.
2. DAMAGED OR LOW-QUALITY ITEMS
If the product is defective or does not properly function as advertised, please kindly reach out to us via support@vsmee.com, including a photograph demonstrating the poor quality or the damaged area of the item. The most optimal pictures should be taken on a flat surface, with the tag and error of the items clearly displayed. We’ll send you replacements as soon as we confirm the situation, no need to return the defective ones. We will use this information to help you with your order, and eliminate errors in the future.
WARRANTY
This warranty only covers manufacturing defects and does not cover:
- Damage caused by accident
- Improper care
- Normal wear and tear
- Break down of colors and materials due to sun exposure
- Aftermarket modifications
*Please Note: No returns/exchanges for products with water exposure will be accepted.
REFUND POLICY
If you feel that the product you’ve purchased does not meet your expectations, then you do have the option to request a refund.
- Below are the conditions under which a refund will be granted.
- If the product you purchased is completely non-functional.
- If you did not receive your product within 60 business days after the date you placed your order.
- Additional non-refundable items:
- Gift cards.
- Digital image.
*Please Note: We will not accept the refund request if customer does not like our material.
The refund will go back to your account in 10 business days.
SHIPPING COSTS
You are expected to pay for your shipping costs for the returning items. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
If you are shipping an item over $100, you should consider using a trackable shipping service or purchasing shipping insurance for extra safety.
DAMAGED / LOW - QUALITY ITEM
To proceed with the returns & refund quickly and effectively, please include a photograph demonstrating the poor quality or the damaged area of the item. Ideally, the items should be photographed on a flat surface, with the tag and error clearly displayed.
We will use this information to help you with your order and to prevent repeated errors in the future.
If you have other concerns and inquiries, kindly send an email tosupport@vsmee.com
